Refund & Cancellation Policy

At Clean Protein, we take pride in the quality of our products. Due to the nature of food items, we have specific guidelines regarding refunds, returns, and cancellations.

Please read this policy carefully before placing an order.

1. No Returns on Food Products

Due to hygiene, safety, and quality reasons, we do not accept returns on any food or consumable products once they have been delivered.

This includes:

• Opened products
• Unopened products
• Subscription boxes

2. Refund Eligibility

Refunds are only applicable in the following cases:

• You received an incorrect product
• Your order arrived damaged or defective
• Your order was not delivered due to an error on our side

To be eligible for a refund or replacement:

• You must contact us within 48 hours of delivery
• You must provide clear photos of the product and packaging
• The product must be unused

Requests submitted after 48 hours may not be eligible.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind
• Taste or flavour preferences
• Delays caused by incorrect address details provided by the customer
• Failed delivery due to customer unavailability
• Subscription renewals processed as scheduled

4. Subscription Cancellation Policy

You may cancel or pause your subscription at any time through your account dashboard before the next billing date.

• Cancellations made after a billing cycle has been processed will apply to the next cycle
• Once a subscription order has been billed and prepared for delivery, it is non-refundable

5. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time may take 7–10 business days, depending on your bank or payment provider

6. Failed or Missed Deliveries

If a delivery fails due to:

• Incorrect address
• Customer not available
• Failure to respond to delivery attempts

The order will not be eligible for a refund. Redelivery may be arranged at an additional cost.

7. How to Request a Refund or Support

To request a refund or report an issue, contact us at:

Email: info@cleanprotein.ae

Please include:

• Order number
• Description of the issue
• Supporting photos (if applicable)

8. Policy Updates

Clean Protein reserves the right to update this policy at any time. Changes will be effective once published on the website.