Privacy Policy

Clean Protein ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.cleanprotein.ae (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you interact with Clean Protein, we may collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party payment gateways; we do not store card details)

b) Account & Subscription Information

• Login credentials (encrypted)
• Subscription type, flavour selection, delivery frequency
• Order history and preferences

c) Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfil orders and subscriptions
• Deliver products and manage recurring deliveries
• Communicate order confirmations, delivery updates, and service messages
• Provide customer support
• Improve website performance, UX, and product offerings
• Send marketing communications (as described below)
• Comply with legal, tax, and regulatory obligations in the UAE

3. Marketing Communications

By placing an order or subscribing on the Clean Protein website, you automatically consent to receive marketing and transactional communications from us. These may include:

• Order confirmations and delivery updates
• Subscription reminders and account-related messages
• Product updates, new launches, and special offers

We use these communications to enhance your experience and keep you informed about products and services relevant to your purchase.

You may opt out of promotional communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at info@cleanprotein.ae. Please note that even if you opt out of marketing messages, we may still send essential service-related communications (such as order or subscription updates).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Understand user behavior and improve performance
• Support analytics and marketing efforts

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only with trusted third parties, including:

• Payment processors (e.g., Stripe)
• Delivery and logistics partners
• Website hosting and analytics providers
• CRM and email communication platforms

All third parties are required to protect your data and use it only for specified purposes.

6. Data Storage & Security

Your information is stored securely using industry-standard safeguards. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil orders and subscriptions
• Meet legal, accounting, or regulatory requirements
• Resolve disputes or enforce agreements

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, contact us at info@cleanprotein.ae.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

10. Children's Privacy

Clean Protein products and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. UAE Legal Compliance

This Privacy Policy is governed by and complies with applicable United Arab Emirates data protection and e-commerce laws. Any disputes shall be subject to the jurisdiction of UAE courts.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Clean Protein

Email: info@cleanprotein.ae

Website: www.cleanprotein.ae